OUR CUSTOMER SERVICES
One stop filter shop
With AIS online you can connect and order what you need. Time is against you?
On your customer platform you have :
Stocks and delivery
Stock information available online 24 hours a day & speed of delivery.
Wide range
The widest range of filters, cross references and plugs Technical.
Park and kits
Access to your prices and personalized vehicle sheets to facilitate your Commands.
What we offer
If desired, the goods can be sent with overnight delivery. This means that your package will be delivered on the day next business before 8 a.m.
For these deliveries, however, it is necessary to Know in advance the exact place where the package will be delivered. It may be a night box or other safe place.
If you are interested in this service, please contact us via our Contact form or telephone (+32 2 252 55 44).
You can reach our customer support team by emailing info@yourcompany.example.com, calling +1 555-555-5556, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
What we offer
If desired, the goods can be sent with overnight delivery. This means that your package will be delivered on the day next business before 8 a.m.
For these deliveries, however, it is necessary to Know in advance the exact place where the package will be delivered. It may be a night box or other safe place.
If you are interested in this service, please contact us.
By default, we send our packages with AGX Transport.
Goods ordered until 3 p.m. will be shipped the same day with this carrier.
The delivery time for these shipments is usually 24 hours maximum.
If desired, the goods can be sent with overnight delivery. This means that your package will be delivered on the day next business before 8 a.m.
For these deliveries, however, it is necessary to Know in advance the exact place where the package will be delivered. It may be a night box or other safe place.
If you are interested in this service, please contact us via our Contact form or telephone (+32 2 252 55 44).
All returned items must meet the conditions Following:
- The article is clean, complete and not damaged.
- The article was not used.
- The (factory) packaging is undamaged.
We charge a fee for the return of goods. The amount of these costs depend, among other things, on the condition of the goods but also on the frequency of sale of the item.
You want to identify a filter, get advice for a project or find solutions to your problems in filtration? From offer to delivery to support technical, our teams of experts offer you effective assistance that this either for your equipment or for your processes.
Benefit from a dedicated multilingual team reachable at any time you can count on for all your requests.
Responsiveness, expertise and flexibility in the services offered will be at the forefront of the heart of a relationship of trust and proximity.
Consult or download our catalogues in click here.
At AIS, we know that your equipment is essential to your sustainability.
The filters we distribute are subject to a Particular attention in the choice of production and the quality of their manufacture. They offer performance equivalent to filters of origin and benefit from the manufacturer's legal warranty coupled with the Donaldson warranty and Hifi Filter.
Thanks to our customizable application park, visualize quickly the references of filters installed on your machines and Vehicles.
Depending on your selection, we will create kits of Tailor-made maintenance.
- Research – Anyone can use www.aisbelgium.be to search for coins. You can browse our catalog using a reference Donaldson or Hifi Filter, a reference of a competing brand (equivalence).
- Order – Registered users can use www.aisbelgium.be to directly order their parts and will have access to the selling prices and stock available.
- Management – Registered users can access their account to view orders, shipments, invoices, Payment methods, frequent orders, machine park with kits Custom maintenance and account settings management.
To create an AIS account, use the Register tab (located on the header on each page) to request access to the account. One of our representatives will assess and act on your request.
Same-day shipping may be available (depending on the product availability) for orders placed before 15:00. The Same-day shipments are also subject to a maximum of 10 orders.
If your order exceeds this limit, same-day shipping will not be guaranteed by default.
Do not hesitate to contact AIS for Ensure a delivery time in case of doubt.
With over 60 years of experience in filtration, AIS mets Every effort to identify a problematic product for you. If you do not find not what you are looking for, we recommend you contact us taking care to note as much information as possible (dimensions, applications, references, photos...).
Do not hesitate to fill out and send us one of our research sheets filter by dimension.
With the Donaldson E-Catalogue and Hifi Filter, we have Access to a reliable and constantly updated database of more than 500,000 matches and 100,000 applications. These tools enable AIS quickly find the right solution for any machine or tool.
You have two options:
- Contact AIS so that we can carry out the Research for you with a tailor-made offer.
- Consult upstream the databases of our Manufacturer partners: Donaldson and Hifi Filter
Contact us using the contact form in us detailing the non-conformity (dimensional, appearance, mounting problem when using...) and by listing the following data:
You have two options:
- The reference that would not be compliant, the marking/batch number, quantity concerned, number of hours/km of use and the original reference mark...
- The equipment that is concerned by the assembly filter, make, year, and engine reference and number hours/km of equipment...
The AIS team will get back to you as soon as possible.
Frequently asked questions
If you have any other questions or requests,
please do not hesitate to contact us
by email ( info@aisbelgium.be),
by phone (02/252.55.44)
Finding the Right Filters is Easier than Easy
Search for filters and parts directly online – by part number, cross reference or equipment type.
