Our customer services One stop filter shop

By default, we send our packages with AGX Transport.

Goods ordered until 3 p.m. will be shipped the same day with this carrier.

The delivery time for these shipments is usually 24 hours maximum.

If desired, the goods can be sent with overnight delivery. This means that your package will be delivered on the day next business before 8 a.m.

For these deliveries, however, it is necessary to Know in advance the exact place where the package will be delivered. It may be a night box or other safe place.

If you are interested in this service, please contact us via our Contact form or telephone (+32 2 252 55 44).

All returned items must meet the conditions Following:

• The article is clean, complete and not damaged.
• The article was not used.
• The (factory) packaging is undamaged.

We charge a fee for the return of goods. The amount of these costs depend, among other things, on the condition of the goods but also on the frequency of sale of the item.

Consult or download our catalogues in click here.

You want to identify a filter, get advice for a project or find solutions to your problems in filtration? From offer to delivery to support technical, our teams of experts offer you effective assistance that this either for your equipment or for your processes.

Benefit from a dedicated multilingual team reachable at any time you can count on for all your requests.

Responsiveness, expertise and flexibility in the services offered will be at the forefront of the heart of a relationship of trust and proximity.

At AIS, we know that your equipment is essential to your sustainability.

The filters we distribute are subject to a Particular attention in the choice of production and the quality of their manufacture. They offer performance equivalent to filters of origin and benefit from the manufacturer's legal warranty coupled with the Donaldson warranty and Hifi Filter.

• Donaldson Warranty
• Hifi Filter Warranty

If you find a cheaper item elsewhere, you can Use our lowest price guarantee. This price guarantee on below works as follows: if you find an identical item minus Dear from a competitor, you will get the item at this price.

To benefit from AIS's lowest price guarantee, You must meet the following conditions:

• The article concerned must be totally identical to the item AIS provides.
• The lowest price guarantee does not does not apply if the competing undertaking is located outside the Benelux.
• The lower price of the other party must be reported to AIS in writing or digitally (info@aisbelgium.be) within 5 days of the competing offer.
• The Lowest Price Guarantee does not apply to Special and temporary offers from other providers.

Thanks to our customizable application park, visualize quickly the references of filters installed on your machines and Vehicles.

Depending on your selection, we will create kits of Tailor-made maintenance.